Shipping Policy – Catcheaze
At Catcheaze, we aim to deliver your orders in a timely and reliable manner. This Shipping Policy outlines how we process, ship, and deliver your purchases.
1. Delivery Coverage
We offer delivery services all across Pakistan.
2. Order Processing Time
All orders are processed within 1–2 working days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
3. Delivery Time
- Standard delivery time is 3–5 working days after dispatch
- Delivery timelines may vary depending on your location and external factors
4. Shipping Charges
Shipping charges may vary depending on current promotions, offers, or order value.
- We may offer free shipping, discounted delivery, or standard delivery charges based on ongoing campaigns
5. Cash on Delivery & Payment Options
We offer multiple payment methods for your convenience:
- Cash on Delivery (COD)
- Bank Transfer
- EasyPaisa
- JazzCash
6. Delivery Delays
While we strive to deliver on time, delays may occur due to:
- Weather conditions
- Public holidays
- Logistics or courier issues
- Government or national circumstances
- We appreciate your patience in such situations.
7. Address Responsibility
Customers are responsible for providing accurate and complete delivery details.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
8. Failed Delivery & Re-delivery
- If a delivery attempt fails due to customer unavailability or incorrect details, re-delivery charges may apply
- If our side or the courier partner causes the issue, the re-delivery will be arranged at no additional cost
9. Order Tracking
Tracking details will be shared once your order is dispatched, subject to availability from the courier service provider.
10. Contact Information
For any shipping-related queries, you can contact us via:
- WhatsApp support
- Email address
- Official website contact page
By placing an order with Catcheaze, you agree to the terms outlined in this Shipping Policy.