Refund Policy – Catcheaze

At Catcheaze, we aim to provide a smooth and reliable shopping experience. This Refund Policy outlines the conditions under which refunds, returns, and exchanges are processed.

1. Eligibility for Returns
Customers may request a return within 3 days of receiving their order, subject to the following conditions:

  • The product must be unused and in good condition
  • The product must not be damaged, altered, or affected by customer handling
  • Items must be returned in a condition suitable for resale

2. Non-Refundable Cases
Refunds will not be accepted in the following situations:

  • Products that have been used or damaged by the customer
  • Requests based on a change of mind after receiving the product
  • Minor variations in color or appearance due to lighting, photography, or screen differences

3. Damaged or Incorrect Products
If you receive a damaged or incorrect product:

  • You are eligible for a free replacement or a full refund
  • The issue must be reported within 3 days of delivery
  • Supporting evidence (such as images) may be required for verification

4. Refund Process
Once your return is received and inspected:

  • Refunds will be processed through bank transfer, JazzCash, or EasyPaisa
  • Refunds are typically completed within 3–7 working days after approval

5. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, we will cover the return shipping cost
  • In other cases, the customer may be responsible for return shipping charges

6. Order Cancellation
Orders can be canceled before shipment. Once the order has been dispatched, cancellation requests may not be accepted.

7. Sale & Discounted Items
Products purchased during sales, promotions, or at discounted prices may have limited eligibility for refunds or exchanges.

8. Important Notes

  • All refund requests are subject to approval after inspection
  • We reserve the right to refuse returns that do not meet the above conditions

9. Contact for Refunds
For any refund or return requests, please get in touch with us through:

  • WhatsApp support
  • Email address
  • Official contact page on our website

By placing an order with Catcheaze, you agree to the terms of this Refund Policy.