Frequently Asked Questions (FAQ)

Orders & Payment

Q: Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) all over Pakistan.

Q: What payment methods do you accept?
We accept Cash on Delivery (COD), EasyPaisa, JazzCash, and Bank Transfer.

Q: How long does it take to confirm my order?
Your order is usually confirmed within a few hours after placing it.

Delivery

Q: How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location and the courier service.

Q: Do you deliver all over Pakistan?
Yes, we deliver to all cities across Pakistan.

Q: Do you charge delivery fees?
Delivery charges may vary depending on ongoing offers. Free delivery may be available during promotions; otherwise, standard charges apply.

---

Returns & Exchange

Q: Do you offer returns or exchanges?
Yes, we offer both return and exchange options.

Q: How many days do I have for return or exchange?
You can request a return or exchange within 3 days of receiving your order.

Q: What condition should the product be in?
The product must be unused, in good condition, and properly packed with all tags.

Product Information

Q: Are your bags of good quality?
Yes, all our bags are made with quality materials and designed for everyday use.

Q: Do your bags come in different colors?
Yes, most of our bags are available in multiple color options.

Q: Are the product images real?
Yes, all product images are real. Only the background may be enhanced for better presentation.

📞 Contact & Support

Q: How can I contact you?
You can contact us anytime at:
📧 Email: catcheaze@gmail.com
Or through our Contact Page.

Q: Do you offer WhatsApp support?
Yes, you can contact us on WhatsApp for quick assistance. We usually respond within hours.